Cover Story Customer loyalty Boosts GTR Gaurav Singh of April Moon Retail highlights the shift in consumer behavior at Indian airports, driven by increased travel and disposable income. Duty-paid stores, catering mainly to domestic travelers, are adapting by offering curated alcoholic beverages to meet rising demand. Singh outlines strategies like leveraging digital innovation, strategic partnerships, and customer engagement to enhance shopping experiences and drive growth in the travel retail sector. By Spiritz Desk 31 May 2024
Cover Story Travel Retail is also a Reflection of Local Culture As global travel increases, Indian consumers are showing a strong preference for culturally significant spirits like whisky and liqueur, says Guy May from House of Somrus. This trend is influencing GTR offerings, with a rising demand for Indian flavors and brands that cater to a diverse and globally-minded audience. Somrus Cream Liqueur and Kurvball Whiskey are examples of products aligning with this shift, blending traditional Indian tastes with global appeal. By Spiritz Desk 30 May 2024
Cover Story Exclusivity is What the Consumers Want Amid a surge in international travel, Sanjeev Banga from Radico Khaitan advocates for improved duty-free shopping experiences, including the possibility of in-store tastings. This enhancement aligns with the rising demand for exclusive and unique alcoholic beverages, as Indian travelers increasingly seek premium products for personal use and gifting. By Spiritz Desk 30 May 2024
Cover Story Travellers prioritise Immersive Experiences As global travel rebounds, Abhijit Das discusses the transformation in airport retail strategies to cater to a new era of travelers who value experiences over mere transactions. With a focus on digital integration and exclusive offerings, Delhi Duty Free is adapting to cater to diverse tastes and preferences, ensuring memorable shopping experiences for every traveler. By Spiritz Desk 30 May 2024
Cover Story Indians fuelling a Rapid Surge in GTR As global travel increases, Mandeep S Thukral from Suntory Global Spirits points to a significant rise in duty-free sales, particularly among Indian travelers. With growing disposable income and a penchant for premium spirits, Indian consumers are driving changes in how brands engage and sell in travel retail environments, emphasizing digital storytelling and exclusive product offerings. By Spiritz Desk 29 May 2024
Cover Story Whisky Drives GTR Growth Whyte & Mackay's Clarisse Daniels discusses the burgeoning impact of single malt Scotch whisky on travel retail, particularly through India's robust market. With strategies that cater to premium tastes and digital engagement, Whyte & Mackay aims to capitalize on the growing demand among younger, affluent travelers looking for exclusive and luxurious spirits experiences. By Spiritz Desk 28 May 2024
Cover Story GTR Creates New Benchmarks Bacardi's Leila Stansfield outlines strategies to improve duty-free shopping, focusing on digital integration and customer engagement to boost sales of premium spirits like Patrón Tequila. She highlights the importance of personalized experiences and educated staff to transform travel retail into a more dynamic sector By Spiritz Desk 23 May 2024
Cover Story Duty-free Stores Need 'Freedom' Amidst a surge in international travel, Ospree Duty Free's CEO, Avishek Bambii Das, explores the evolving airport retail landscape. He emphasizes the impact of increased passenger flow on duty-free shopping and proposes enhancements such as biometric immigration to optimize the retail experience and expand product allowances for travelers. By Spiritz Desk 22 May 2024
Cover Story New-gen World Travellers add to GTR Growth Rising disposable incomes and new airports boost India's airport retail, especially in luxury spirits. Ashish Chopra discusses how duty-free shops cater to this trend with exclusive offerings...[.] By Spiritz Desk 22 May 2024