Carlsberg launches Global IT Capability Centre in Gurugram

Carlsberg Group has announced the launch of its first-ever IT Global Capability Centre (GCC) in Gurugram, marking a significant step in its ongoing digital transformation journey. This new centre positions India as a strategic hub for technology, innovation and operational excellence for Carlsberg’s global footprint.

The Gurugram-based GCC will be responsible for delivering managed IT services, infrastructure operations and application support for Carlsberg’s operations in more than 150 markets. The facility is being developed in partnership with GSPANN, a global IT services and consulting company, under a build-operate model.

“Carlsberg Group’s long-term growth strategy, Accelerate SAIL, requires building speed, agility, innovation and leadership into everything we do,” said Esther Wu, CIO, Carlsberg Group. “The launch of our first Global Capability Centre in Gurugram marks a critical milestone in that journey.”

Highlighting the strategic value of Indian talent in Carlsberg’s tech roadmap, Esther added, “With India’s exceptional technology talent and GSPANN’s support, this centre will help us strengthen our IT backbone, accelerate digital transformation, and embed new capabilities into our global operations.”

“Beyond technology, this GCC reflects our commitment to building resilience and sustainability, ensuring we are better prepared to serve our customers, partners and employees across 150+ global markets where our products are enjoyed,” Esther concluded.

The new centre will focus on driving automation-led operations and enterprise standardisation. Carlsberg will retain full strategic ownership of the GCC’s roadmap, while GSPANN will handle operations, talent acquisition and service delivery.

“This GCC gives us the ability to unify our IT landscape and scale it globally,” said Anurag Pandey, Chief Technology Officer, Carlsberg Group. “Our focus will be on building agile technology processes that enable faster go-to-market, smarter use of data and secure, enterprise-grade operations across our footprint.”

“With GSPANN’s expertise in managed services, digital transformation and data engineering, the GCC will be a growth engine that powers faster innovation and secure operations worldwide.”

From GSPANN’s perspective, the centre is designed to go beyond traditional service delivery.

“A GCC should not just run operations; it should shape the future,” said AP Grover, Co-founder and President, GSPANN. “With Carlsberg, we are building a digital hub that fuses scale, speed and sustainability, raising the bar for what global enterprises can achieve from India.”

While Gurugram will serve as the flagship location, Carlsberg will also maintain a significant supporting team at GSPANN’s Hyderabad office to leverage specialised skills and scale as needed.

The launch of the GCC is seen as a critical component of Carlsberg’s broader ambition to modernise its IT infrastructure and enable agile, data-driven decision-making across its global operations.