JW Marriott Goa appoints Yojan Gandha Das as Director of Operations

JW Marriott Goa has appointed Yojan Gandha Das as Director of Operations, drawing on over a decade of experience in hospitality.

Yojan began her journey in guest relations, where her intuitive guest-centric approach and natural leadership quickly set her apart. Her commitment to service excellence propelled her career progression, leading to key operational roles in the past, at leading hospitality chains including Accor, Taj Hotels and Marriott International. Demonstrating a consistent ability to streamline processes, elevate standards and drive results, Yojan has built a strong reputation for unwavering operational excellence.

At JW Marriott Goa, she will oversee the hotel’s primary operational departments - Front Office, Housekeeping, Food & Beverage Service, Culinary and Spa, ensuring the continued delivery of JW Marriott’s renowned service excellence. Her extensive experience within Marriott International further strengthens her alignment with the brand’s values and operational standards.

In her new role, Yojan will champion initiatives that enhance JW Marriott Goa’s revenue performance and brand presence, while empowering the operations team to deliver exceptional guest journeys. Her strategic focus will include improving guest satisfaction indicators, driving Brand Standard Audit performance and enhancing operational efficiency and profitability.

A little-known fact is that Yojan is a former Mrs. India Worldwide 2018 finalist, a fine example of beauty and brains.